Bitcoin
Please click on 'Deposit' and select 'Bitcoin'.

A Bitcoin address and QR code will be generated.
This Bitcoin address is dedicated to your account.


‍Ethereum/altcoins
Please click on 'Deposit' and select the crypto-currency.

A crypto-currency address and QR code will be generated.
This crypto-currency address is dedicated to your account.

Please click on 'Withdraw' and select the crypto-currency of your choice.
Fill in the amount and the address where you want to receive the Bitcoins.
Once the request is made, check your mailbox (and your spam) to confirm your request by clicking on the link received.

In some rare cases, you may not receive our confirmation email.

Here are the different steps to follow:

- Check your spam or other folders,

- If the email is not visible, please 'whitelist' these 3 email addresses:
[email protected]
[email protected]
[email protected]

- Please cancel your transfer and repeat your request. You should receive the confirmation email.
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If you still do not receive the confirmation email, please contact us.

If you have problems whitelisting our email addresses, please visit this page.

Withdrawals are executed several times a day, 24/7.
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A transfer may take from a few minutes to several hours depending on possible compliance checks.

You can cancel your transfer as long as you have not clicked on the confirmation link.

To do so, please go to your order from your account and click on cancel.

Our compliance department may request information on the origin/destination of your crypto-currencies in order to meet regulatory requirements and to comply with European legislation.

This request is part of the anti-money laundering and counter-terrorism financing (AML-CFT) provisions to which Paymium is subject as a DASP  (Digital Assets Service Provider) registered with the AMF.

In this case, we have to perform a manual action on our side in order to credit your deposit.
Fees may apply.

Please contact us.

All crypto-currency transactions are irreversible and therefore irrevocable.
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Please contact the service where the funds were sent so that they can try to recover them.

We invite you to make a bank transfer.

To do so, please click on 'Deposit' then on 'Euro'. You will then be able to generate (if not already done) and see the Paymium IBAN.
As recipient of your transfer, please enter your first and last name.
Your funds must come from a personal bank account with your first and last name.
Joint accounts can be used but a proof of bank information with the names visible may be requested.

Transfers can take up to 72 working hours to be credited to Paymium accounts.
This is due to the banking system.

You can also buy crypto-currencies directly using your bank card. To do so, please read this article.

Please go to your account and click on 'Deposit', then select 'Euro'.

There are 2 possibilities:

1- The Paymium IBAN is not yet created.
Please generate the IBAN by clicking on 'Generate IBAN' and wait 1 to 2 minutes.
Then refresh the page so that the IBAN appears.
If you have any difficulty generating it, please contact us by ticket following this link.

2- The Paymium IBAN is already created. You will be able to see it.

Yes, it is possible to make an instant transfer.

Depending on the amount and compliance checks, it may take a few minutes to a few hours for your transfer to be credited.

A classic transfer can take up to 72 hours before being credited to your Paymium account.
This is due to the banking system.

An instant transfer can take from a few minutes to a few hours depending on the amount and compliance checks.

There is no deposit limit.

You may be asked to provide one or more proofs of origin of the funds in order to comply with the regulations in force.

There is no investment limit.

Your investment limit depends on a number of factors including your investment capacity. One or more documents proving funds origin may be requested.

We invite you to check that your transfer has been correctly executed by your bank.
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If this is the case and your transfer has not been credited after 72 hours, please send us a proof of transfer and the sender's bank details to [email protected] from the email address attached to your Paymium account.

Some banks may refuse to make transfers to crypto-currency related companies.

We invite you to ask them for an explanation for the refusal and to specify that Paymium is registered as a Digital Asset Service Provider (DASP) with the AMF (Autorité des Marchés Financiers) under no. E2021-011.

In addition, some banks accept that you sign a waiver concerning the investment in crypto-currencies. We invite you to ask your bank for more information.

If your bank still does not make your transfer, we invite you to credit your Paymium account from another bank account.

As for crypto-currencies, our compliance department may request information on the origin of your Euros in order to meet the requirements of the regulators and to comply with European legislation.

This request falls within the scope of the anti-money laundering and counter-terrorism financing (AML/CTF) provisions.

In order to ensure fast execution of your crypto-currency buy and sell orders, you have two separate euro accounts:
- Deposit account: allows you to deposit/withdraw your euros,
- Trading account: allows you to buy/sell crypto-currencies.
You need to transfer your euros between these two accounts depending on the transaction you want to make.
The transfer is almost instantaneous. It may be necessary to refresh the page.

How to do it?

From a computer
Simply go to this page or click on the drop-down menu with your portfolio estimate and click on 'Internal Transfer'.

From the mobile application
Just click on the four parallel bars at the top left and on 'Internal transfer'. Then follow the instructions.

When you want to buy crypto-currency, make sure your trading account is credited.

And when you want to make a euro withdrawal to your bank account, make sure your deposit account is credited.

For individuals
No, you can only transfer euros to a bank account in your first and last name or to a joint account.

‍For companies
No, you can only transfer euros to a bank account in your company's name.

Only SEPA transfers are accepted.

We accept incoming transfers in Euro from the following countries:

Germany,
Austria,
Belgium,
Bulgaria,
Cyprus,
Croatia,
Denmark,
Spain (including Canary Islands, Ceuta and Melilla),
Estonia,
Finland (including the Aland Islands),
France (including French Guiana, Guadeloupe, Martinique, Mayotte, Saint-Barthélemy, Saint-Martin (French part), Réunion and Saint-Pierre-et-Miquelon),
Greece,
Hungary,
Ireland,
Iceland,
Italy,
Latvia,
Liechtenstein,
Lithuania,
Luxembourg,
Malta,
Monaco,
Norway,
Netherlands,
Poland,
Portugal (including Azores and Madeira),
Republic of Korea,
Romania,
United Kingdom (including Gibraltar),
San Marino,
Slovakia,
Slovenia,
Sweden,
Switzerland.

Please make sure that you have registered your bank details in your Paymium account first.
To do this, click on 'Deposit' and upload an official document from your bank with your name and bank details.

Once your bank details have been approved by our team, make sure that your deposit account is credited with euros.
Your euros might still be in your trading account. To transfer your euros from your trading account to your deposit account, please read this article.

Once your euros are in your deposit account, again click on 'Deposit', and select the 'Euro' tab.

Please fill in the amount you want to withdraw. Finally, you will need to click on the link received by email to confirm your withdrawal (check your spam folder if necessary).

Please check that you have clicked on the confirmation link in the email.

- If not, please confirm your withdrawal request by clicking on the link in the email.
If you do not see this email in your mailbox or in your spam, please contact us,

- If you clicked on the confirmation email, your transfer should be credited on your bank account within 72 hours.
If you do not see this email in your mailbox or in your spam, please contact us.

For individuals
You can withdraw your euros to a bank account in your name, or to your joint account.

‍For companies
You can withdraw your euros to a bank account in your company's name.

An email transfer enables you to send funds (crypto-currencies or euros) instantaneously and free of charge between users of the platform.

To make a transfer by email, please read this article.

The sender of the transfer must have an approved account.
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If the receiver is a Paymium user, the transfer will be executed immediately. Otherwise, the receiver has one month to register and complete his profile before the transfer expires.

You can cancel a transfer that has not been executed at any time.

Sending money is restricted to the same limitations as a standard withdrawal. These limits serve to protect our users and can be modified upon request to our support  team.

Please log in to your account and click on 'Withdraw'.
Select 'Send by e-mail' and fill in the necessary information.
Please confirm your request at the bottom of the page, then by email by clicking on the link received.

You can send funds via email transfer to anyone with an email address.

If the receiver is already a verified Paymium customer, he/she will receive the funds directly.

If the receiver is not yet a Paymium customer, he/she will need to create an account and have it approved within one month in order to access the funds.

Yes, but the customer will then have to create a Paymium account and have it approved within 1 month in order to receive the funds.

You can cancel your transfer as long as you have not clicked on the confirmation link.

To do so, please go to your order from your account and click on cancel.

From your computer, click on 'Withdraw', then on 'Send by e-mail'.
Fill in the information and click on 'Confirm'.
Finally, click on the confirmation link sent to you by email.

From your mobile application, click on the 3 bars at the top right of your screen.
Click on 'Send by e-mail' and select the currency of your choice.
Fill in the information before clicking on 'Confirm’.
Finally, click on the confirmation link sent to you by email.