Help Center

I do not receive the email confirmation to validate my transfer.

In some rare cases, you may not receive our confirmation email.

Here are the different steps to follow:

- Check your spam or other folders,

- If the email is not visible, please 'whitelist' these 3 email addresses:
[email protected]
[email protected]
[email protected]

- Please cancel your transfer and repeat your request. You should receive the confirmation email.

If you still do not receive the confirmation email, please contact us.

If you have problems whitelisting our email addresses, please visit this page.

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