About Paymium
Help Center
How are my assets kept?
At Paymium, the security of your funds ... Show more.

At Paymium, the security of your funds is our top priority.

That's why we use recognized safekeeping methods to guarantee the highest level of protection.

All our customers' funds are held at a 1:1 ratio, meaning that no assets (whether euros or cryptocurrencies) are invested in financial products. This ensures immediate availability of funds while reducing external risks.‍

Euro funds

Your euro funds are secured on an e-money account by our banking partner. What's more, as our banking partner is based in Europe, your funds are protected by the Deposit Guarantee Fund, in compliance with European regulations.‍

Cryptocurrencies

Your cryptocurrencies are stored according to industry best practice. 98% of cryptos are stored offline in “cold storage” to ensure optimum security.

Who we are
Paymium is the world's oldest …Read more

Paymium is the world's oldest crypto to fiat exchange platform.

Founded in 2011, Paymium is a French based company since its first days. It has over 230,000 customers worldwide, both individuals and businesses.

Paymium has been a pioneer  in the crypto-currency industry by launching the Euro/Bitcoin pair back in 2011.

With its experience and team of crypto-currencies & blockchain experts and passionate people, Paymium is developing a number of services for both retail and professional customers including new crypto-currency pairs, Recurring Buy Plan (also known as Dollar-Cost Averaging) for Bitcoin and Ethereum, credit card purchase, email transfer, OTC Desk, Bitcoin payment button and unhosted wallets.

Our ambition is to become a leader in Europe while complying with the regulation.
Paymium is also registered as a Digital Asset Service Provider (DASP) with the French Financial Markets Authority (AMF) since March 2021.

Security of our client’s funds is one of our top priorities:
- We store 98% of funds in cold storage (not connected to the Internet),
- We hold them in full reserve (client deposits are available for immediate withdrawal),
- We do not invest in hedge funds.

Who can register on Paymium?
Persons of legal age (over 18 …Read more

Persons of legal age (over 18 years old), companies and wealth managers can register on Paymium.

You can hold only one Paymium account per person and only one account per legal entity.

Who is our banking partner?
Our banking partner is Railsr …Read more

Our banking partner is the company Paynovate SA, an electronic money institution licenced in Belgium established and having its registered office Rue des Colonies 18a 1000 Bruxelles (N° BCE 0506.763.929).

What is the DASP status?
The Pacte law has established …Read more

The Pacte law has established a specific and innovative regulatory framework for digital assets. It defined categories of services that may be licenced by the AMF (Autorité des Marchés Financiers) on an optional basis, the first four of which are required to comply with a registration procedure.

The services:
1- the custody of digital assets on behalf of a client,
2- the service of buying or selling digital assets for legal tender,
3- trading of digital assets against other digital assets,
4- the operation of a trading platform for digital assets,
5- other services on digital assets, such as the reception and transmission of orders for digital assets, the management of digital asset portfolios, advice to investors in digital assets, digital asset underwriting, the guaranteed placement of digital assets, the non-guaranteed placement of digital assets.

Paymium has been registered as a Digital Asset Service Provider (DASP) since March 2021 under no. E2021-011.
Please see this page for the criteria for obtaining DASP status.

What is an electronic money account?
An e-money account is an accou…Read more

An e-money account is an account where you can have online funds (euros for instance).

Paymium customers who want to keep their euros on the platform can have an e-money account in their name.
It is also possible to make immediate purchases by sending funds directly to the Paymium account visible from their interface.

Only European customers can apply for a dedicated e-money account.

Where is my electronic money account hosted?
Currently being modified… Read more

Currently being modified following a change of banking partner.

Please see our blog, including this article to learn more about our banking partner.

How does our referral program work?
In order to benefit from the r…Read more

In order to benefit from the referral program, please create and verify your Paymium account by following this link.

Once your account is verified, you can get your referral link or code by going to the following page.

Share your link or code with your friends and earn 30% of the trading commissions generated by your referral for a period of 6 months.

Please see this page for more details on the conditions.


Please note that the referral programme is not available from Belgium.

How to invite your friends on Paymium and be rewarded?
In order to be rewarded, share…Read more

In order to be rewarded, share your referral link or code by going to the page.

Your account must be approved in order to receive your rewards.
As a referrer, you will receive 30% of the trading commissions generated by your referral for a period of 6 months.

See this page for more details.


Please note that the referral programme is not available from Belgium.

Is there a limit to the number of referrals?
There is no limit to the numbe…Read more

There is no limit to the number of referrals.


Please note that the referral programme is not available from Belgium.

How to contact us?
Customer support For any quest…Read more

Customer support
For any question, open a ticket by following this link.
If you no longer have access to your Paymium account, please contact us at [email protected] from the email address attached to your account.

Our customer support is available from Monday to Friday from 10am to 6pm.

General contact

For a commercial request, press or other: please contact us at [email protected] or through our form.

Social networks

To follow our news and react, please follow our Twitter, Facebook and Telegram channels.

Want to join Paymium?
You want to join a dynamic and…Read more

You want to join a dynamic and ambitious team in the crypto-currency and blockchain environment?

Apply by completing the online form available on this link.
Or by send your resume and cover letter to [email protected].

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