Help Center

How to open an individual account on Paymium?

Please follow these steps from the registration page:

1- Fill in your email address and validate it by clicking on the link received by email,
2- Fill in your personal information and have your phone number approved by entering the code received by sms,
3- Fill in the compliance form,
4- Have your identity verified by generating a link by sms. You will need to take a photo of your physical ID, perform a short facial recognition video and sign electronically,

Secondly, please register a proof of address less than 3 months old in your name from your account. To do so, click on the drop down menu in your profile and go to 'Profile' and 'Documents'. Please note that a bank statement is not considered as proof of address.
You can provide us with one of the following documents:
- Last tax notice,
- Bill (water, energy, landline, mobile or internet supplier),
- Statement or invoice from your housing insurance company,
- Rent receipt (from a social organisation or estate agency).

The address (street name, postcode and city) must exactly match your Paymium profile.
If you do not have a proof of address, you can provide us with a proof of accommodation (in addition to the proof of address and the identity card of your host).
Please read this article to get more information.

Your documents will be analysed within 24 to 48 working hours.

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