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How to open an individual account on Paymium?
3 simple steps to open your ac…Read more

3 simple steps to open your account:

1- Go to the registration page to fill in your email address and password.

2- Once your phone number is approved, please have your ID and proof of residence ready and follow the instructions on your Paymium account.
Your documents will be analysed within 24 to 48 working hours.

3- As soon as your documents have been validated, you can credit your Paymium account by making a SEPA deposit from your personal bank account (no minimum amount required).

To generate/see your Paymium IBAN, please go to the 'Transfer' section of your account, select the 'Deposit' section.
As recipient of your wire, please enter your first and last name.

Once your Paymium account is credited, you will be able to use our services.


Why do I have to make a transfer in order to use Paymium services?

What documents do I need to open a personal account?
Please send the following two …Read more

Please send the following two documents:

1- A valid ID with an MRZ (Machine Readable Zone),

2- Proof of residence, please find here below the accepted documents:
- a bill (water, energy, landline, mobile or internet supplier) in your name and less than 3 months old,
- the latest tax notices,
- a statement or invoice from the housing insurance company,
- a rent receipt (from a social organisation or estate agency),
- a proof of council tax,
- a statement from the Caf (Caisse d'allocations familiales) mentioning the aid related to the accommodation.

The address (street name, postcode and city) must exactly match your Paymium profile.

Please note that a bank statement is not considered as proof of residence.

If you do not have proof of residence in your name, please read this page.

Furthermore, a very short liveness video will be required.

I do not have proof of residence in my name.
If you do not have proof of re…Read more

If you do not have proof of residence in your name and you are being hosted, please send the following documents:

- A handwritten and signed statement from the person who is hosting you, stating that you live there,
- A scan of the ID of the person hosting you (front and back),
- A scan of the proof of residence of the person hosting you that is less than 3 months old.

Here are the requirements for the proof of residence:

- The document must be less than 3 months old,
- The document must be :
- a bill (water, energy, landline, mobile or internet supplier) in the name of your host and less than 3 months old,
- the latest tax notices,
- a statement or invoice from the housing insurance company,
- a rent receipt (from a social organisation or estate agency),
- a proof of council tax,
- a statement from the Caf (Caisse d'allocations familiales) mentioning the aid related to the accommodation.

Please note that a bank statement is not considered as proof of residence.

How to open a corporate account on Paymium?
3 simple steps to open your ac…Read more

3 simple steps to open your account:

1- Go to the registration page to fill in your email address and password.

2- Once your phone number is approved, please have your ID and proof of residence ready and follow the instructions on your Paymium account.
Your documents will be analysed within 24 to 48 working hours.

In addition, you will need to upload the following documents to your account:
- Proof of identity of the beneficial owner(s) (passport, ID, residence permit), whose shares are higher than 25%,
- Proof of residence of the beneficial owner(s) whose shares are higher than 25%,
- Proof of identity of the legal representative if he/she is not one of the beneficial owners whose shares are higher than 25%,
- Proof of residence of the legal representative if he/she is not one of the beneficial owners whose shares are higher than 25%,
- Proof of residence of the company: we will need an energy or telecom bill in the name of your company and less than 3 months old. If your company is hosted by you, please read this page.
- Certificate of registration of the company (K-bis extract) less than 3 months old,
- Company statutes signed by the legal representatives,
- Proof of activity: latest P&L and balance sheet. Business plans or forecasted balance sheets with the latest bank statement of the company are accepted for the first year of activity,
- List of beneficial owners,
- Bank details in the name of the company,
- If the legal representative is not the Paymium account manager: power of attorney of the legal representative authorising the account manager.

3- As soon as your documents have been validated, you can credit your Paymium account by making a SEPA deposit of the amount of your choice from your company's business bank account.

As the recipient of your transfer, please enter your company's name.
To generate/see your Paymium IBAN, please go to the 'Transfer' section of your account, to the 'Deposit' section.

Once your transfer has been credited to your Paymium business account, you will be able to use our services.


Why do I have to make a transfer in order to use Paymium services?

What documents are needed to open a corporate account?
Please send the following docu…Read more

Please send the following documents:

- Proof of identity of the beneficial owner(s) (passport, ID, residence permit), whose shares are higher than 25%,
- Proof of residence of the beneficial owner(s) whose shares are higher than 25%,
- Proof of identity of the legal representative if he/she is not one of the beneficial owners whose shares are higher than 25%,
- Proof of residence of the legal representative if he/she is not one of the beneficial owners whose shares are higher than 25%,
- Proof of residence of the company: we will need an energy or telecom bill in the name of your company and less than 3 months old. If your company is hosted by you, please read this page.
- Certificate of registration of the company (K-bis extract) less than 3 months old,
- Company statutes signed by the legal representatives,
- Proof of activity: latest P&L and balance sheet. Business plans or forecasted balance sheets with the latest bank statement of the company are accepted for the first year of activity,
- List of beneficial owners,
- Bank details in the name of the company,
- If the legal representative is not the Paymium account manager: power of attorney of the legal representative authorising the account manager.

I do not have proof of residence in the name of my company.
Please send the following docu…Read more

Please send the following documents:
- A handwritten and signed statement from the person hosting your company, stating that it is indeed hosted there,
- A scan of the front and back identity document of the person hosting your company,
- A scan of the proof of residence of the person hosting your company that is less than 3 months old.

Here are the requirements for the proof of residence:
- The document must be less than 3 months old,
- The document must be :
- a bill (water, energy, landline, mobile or internet supplier) in the name of your host and less than 3 months old,
- the latest tax notices,
- a statement or invoice from the housing insurance company,
- a rent receipt (from a social organisation or estate agency),
- a proof of council tax,
- a statement from the Caf (Caisse d'allocations familiales) mentioning the aid related to the accommodation.

Please note that a bank statement is not considered as a proof of residence.

I cannot create my account.
There may be several reasons f…Read more

There may be several reasons for this problem, please make sure that:

- Paymium services are available in your country. Please check by clicking on this link (temporarily unavailable),

- you have an up-to-date mobile phone (with a personal number) or computer with a camera,

- you have received and clicked on the confirmation email. Please check your spam if necessary.

If you are still unable to create your account, please contact us.

I did not receive the email to confirm my account.
In some rare cases, you may no…Read more

In some rare cases, you may not receive our emails in your inbox.

Here are the different steps to follow:
- Check your spam box,
- If the email is not visible, please 'whitelist' these 3 email addresses:
[email protected]
[email protected]
[email protected]

If it still does not work, please contact us.

Why do I have to make a transfer in order to use Paymium services?
Following Paymium's registrati…Read more

Following Paymium's registration as a Digital Asset Service Provider (DASP) with the AMF (Autorité des Marchés Financiers), we are obliged to implement a second identity verification measure.

On Paymium, a wire deposit  is required from a bank account in your first and last name.


How do I credit my Paymium account in euros?

I do not have a valid ID.
An up-to-date ID is required t…Read more

An up-to-date ID is required to access all our services.

If your ID is no longer valid, we invite you to renew it and update your profile.

How do I update my ID?


How to contact us?

Can I have several Paymium accounts?
You can have only one Paymium …Read more

You can have only one Paymium account for yourself and one account for each legal entity (corporate).

For example, you can have both a personal Paymium account and an account for each of the companies you own.

Can I open a Paymium account for my minor child?
No, this is not yet possible b…Read more

No, this is not yet possible but it should be possible in the future.

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