Please follow these steps from the registration page:

1- Fill in your email address and validate it by clicking on the link received by email,
2- Fill in your personal information and have your phone number approved by entering the code received by sms,
3- Fill in the compliance form,
4- Have your identity verified by generating a link by sms. You will need to take a photo of your physical ID, perform a short facial recognition video and sign electronically,

Secondly, please register a proof of address less than 3 months old in your name from your account. To do so, click on the drop down menu in your profile and go to 'Profile' and 'Documents'. Please note that a bank statement is not considered as proof of address.
You can provide us with one of the following documents:
- Last tax notice,
- Bill (water, energy, landline, mobile or internet supplier),
- Statement or invoice from your housing insurance company,
- Rent receipt (from a social organisation or estate agency).

The address (street name, postcode and city) must exactly match your Paymium profile.
If you do not have a proof of address, you can provide us with a proof of accommodation (in addition to the proof of address and the identity card of your host).
Please read this article to get more information.

Your documents will be analysed within 24 to 48 working hours.

Please send the following two documents:

1- A valid ID with an MRZ (Machine Readable Zone),

2- Proof of residence, please find here below the accepted documents:
- a bill (water, energy, landline, mobile or internet supplier) in your name and less than 3 months old,
- the latest tax notices,
- a statement or invoice from the housing insurance company,
- a rent receipt (from a social organisation or estate agency),
- a proof of council tax,
- a statement from the Caf (Caisse d'allocations familiales) mentioning the aid related to the accommodation.

The address (street name, postcode and city) must exactly match your Paymium profile.

Please note that a bank statement is not considered as proof of residence.

If you do not have proof of residence in your name, please read this page.

When verifying your ID, you will be asked for a video and an electronic signature.

If you do not have proof of residence in your name and you are being hosted, please send the following documents:

- A handwritten and signed statement from the person who is hosting you, stating that you live there,
- A scan of the ID of the person hosting you (front and back),
- A scan of the proof of residence of the person hosting you that is less than 3 months old.

Here are the requirements for the proof of residence:

- The document must be less than 3 months old.
‍
The document must be:
- a bill (water, energy, landline, mobile or internet supplier) in the name of your host and less than 3 months old,
- the latest tax notices,
- a statement or invoice from the housing insurance company,
- a rent receipt (from a social organisation or estate agency),
- a proof of council tax,
- a statement from the Caf (Caisse d'allocations familiales) mentioning the aid related to the accommodation.

Please note that a bank statement is not considered as proof of residence.

Please follow these steps from the registration page:

1- Click on 'Company', fill in your email address and validate it after clicking on the link received by email,
2- Fill in your personal information and have your phone number approved by entering the code received by sms,
3- Fill in the compliance form,
4- Have your identity verified by generating a link by sms. You will need to take a photo of your physical ID, perform a short facial recognition video and sign electronically,

Secondly, please register the documents below in your account. To do so, click on the drop down menu in your profile and go to 'Profile' and 'Documents'.
- Proof of identity of the beneficial owner(s) (passport, ID, residence permit), whose shares are higher than 25%,
- Proof of residence of the beneficial owner(s) whose shares are higher than 25%,
- Proof of identity of the legal representative if he/she is not one of the beneficial owners whose shares are higher than 25%,
- Proof of residence of the legal representative if he/she is not one of the beneficial owners whose shares are higher than 25%,
- Proof of residence of the company: we will need an energy or telecom bill in the name of your company and less than 3 months old. If your company is hosted by you, please read this page.
- Certificate of registration of the company (K-bis extract) less than 3 months old,
- Company statutes signed by the legal representatives,
- Proof of activity: latest P&L and balance sheet. Business plans or forecasted balance sheets with the latest bank statement of the company are accepted for the first year of activity,
- List of beneficial owners,
- Bank details in the name of the company,
- If the legal representative is not the Paymium account manager: power of attorney of the legal representative authorising the account manager.

Your documents will be analysed within 24 to 48 working hours.

Please send the following documents:
- Proof of identity of the beneficial owner(s) (passport, ID, residence permit), whose shares are higher than 25%,
- Proof of residence of the beneficial owner(s) whose shares are higher than 25%,
- Proof of identity of the legal representative if he/she is not one of the beneficial owners whose shares are higher than 25%,
- Proof of residence of the legal representative if he/she is not one of the beneficial owners whose shares are higher than 25%,
- Proof of residence of the company: we will need an energy or telecom bill in the name of your company and less than 3 months old. If your company is hosted by you, please read this page.
- Certificate of registration of the company (K-bis extract) less than 3 months old,
- Company statutes signed by the legal representatives,
- Proof of activity: latest P&L and balance sheet. Business plans or forecasted balance sheets with the latest bank statement of the company are accepted for the first year of activity,
- List of beneficial owners,
- Bank details in the name of the company,
- If the legal representative is not the Paymium account manager: power of attorney of the legal representative authorising the account manager.

When verifying your ID, you will be asked for a video and an electronic signature.

Please send the following documents:
- A handwritten and signed statement from the person hosting your company, stating that it is indeed hosted there,
- A scan of the front and back identity document of the person hosting your company,
- A scan of the proof of residence of the person hosting your company that is less than 3 months old.

Here are the requirements for the proof of residence:
- The document must be less than 3 months old,
- The document must be:
- a bill (water, energy, landline, mobile or internet supplier) in the name of your host and less than 3 months old,
- the latest tax notices,
- a statement or invoice from the housing insurance company,
- a rent receipt (from a social organisation or estate agency),
- a proof of council tax,
- a statement from the family allowance fund mentioning the aid related to the accommodation.

Please note that a bank statement is not considered as a proof of residence.

There may be several reasons for this problem, please make sure that:

- Paymium services are available in your country. Please check by clicking on this link,

- you have an up-to-date smartphone (with a personal number) and a computer.

- you have received and clicked on the confirmation email. Please check your spam if necessary.
‍
If you are still unable to create your account, please contact us.

In some rare cases, you may not receive our emails in your inbox.

Here are the different steps to follow:
- Check your spam box,
- If the email is not visible, please 'whitelist' these 3 email addresses:
[email protected]
[email protected]
[email protected]

If it still does not work, please contact us.

For Paymium accounts created before February 3, 2023, we are obliged to implement a second identity verification measure (bank transfer from a bank account in your name) following Paymium's registration as a Digital Asset Service Provider (DASP) with the AMF (Autorité des Marchés Financiers).

Accounts created after 3 February 2023 are not concerned by this transfer. In their case, only an electronic signature is required.


How do I credit my Paymium account in euros?

An up-to-date ID is required to access all our services.

If your ID is no longer valid, we invite you to renew it and update your profile.

‍

How do I update my ID?

How to contact us?‍

Verification takes between 1 and 2 business days.

You can have only one Paymium account for yourself and one account for each legal entity (corporate).

For example, you can have both a personal Paymium account and an account for each of the companies you own.

You have to be over 18 years old to open a Paymium account.

No, this is not yet possible but it should be possible in the future.