Help Center

What documents do I need to open a personal account?

Please send the following two documents:

1- A valid ID with an MRZ (Machine Readable Zone),

2- Proof of residence, please find here below the accepted documents:
- a bill (water, energy, landline, mobile or internet supplier) in your name and less than 3 months old,
- the latest tax notices,
- a statement or invoice from the housing insurance company,
- a rent receipt (from a social organisation or estate agency),
- a proof of council tax,
- a statement from the Caf (Caisse d'allocations familiales) mentioning the aid related to the accommodation.

The address (street name, postcode and city) must exactly match your Paymium profile.

Please note that a bank statement is not considered as proof of residence.

If you do not have proof of residence in your name, please read this page.

Furthermore, a very short liveness video will be required.

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